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February 24, 2004  
New order export wizard makes it easier to do business on Mercury - with any tools

 

There are those of you who are tractor drivers, and some Mercedes drivers. (We had a customer tell us recently they switched from another software to WinTOTAL and it was like the difference between driving a tractor down the interstate and driving a Mercedes.) We'd like everybody to be Mercedes drivers, obviously, and most appraisers are. But on account of client or personal preference, a lot of Mercury Network appraisers have had to re-type Mercury orders into a format their non-WinTOTAL software would accept.

With a recent Mercury update, you can run files that come via Mercury through a new Export Wizard to convert the files to other software systems. Mercury users could already convert reports to their client's preferred format when delivering final product. This makes it easy to convert the orders on the front end, too. This saves you the time and hassle of retyping orders that come in through e-mail or through Mercury's other polling capabilities.

When you're viewing an order in Mercury Desktop, click the dropdown for the export button, and choose your package. From there, we'll present you with a "wizard" where you'll be able to choose the form we've "mapped" plus see additional instructions. Mercury Desktop exports to the most common forms you may be using. However if the form isn't in our list, you can always export to one that is and then use your software's form swapping capabilities to include the form you need.

Still no Mercury update to automatically add that neon-orange triangle to the back of your tractor, but give us time!

USPAP to lose its "purpose": First ASB Exposure Draft out

The first Exposure Draft from the ASB is out (and available at the Appraisal Foundation website, here [PDF format]). Extensive edits will be made if the Exposure Draft is adopted to remove the word "purpose" and replace it with "type and definition of value," "intended use" or "problem to be solved," whichever is appropriate to the context.

"The word 'purpose' in USPAP is confusing to both appraisers and users of appraisal services because it is used with multiple meanings. In some cases, it carries the meaning that is traditional in real property appraisal ('type and definition of value'). In other cases, it carries the general usage meaning provided in Webster's Third New International Dictionary. In still other instances, 'purpose' is used to indicate 'intended use' or 'problem to be solved.' None is incorrect, but using the word with different meanings creates inconsistencies in USPAP," the Exposure Draft says.

The ASB said it has decided to make edits to USPAP to include replacing the DEPARTURE RULE with the SCOPE OF WORK RULE, but "such major changes to USPAP will require a substantial amount of time, and the ASB believes that edits to the 'Levels of Reliability' section of SMT-7 should be made now to alleviate some of the confusion surrounding the use of the DEPARTURE RULE as soon as possible," the Exposure Draft says. Therefore, the ASB proposes editing SMT-7 to remove language referencing a relationship between departure and reliability. SMT-7, Permitted Departure from Specific Requirements in Real Property and Personal Property Appraisal Assignments, includes the concept that a "Limited Appraisal" always has a lower level of reliability than a "Complete Appraisal." "These labels and their relative levels of reliability have created confusion in the marketplace because they are often wrongly regarded as a description of the entire scope of work in an assignment, rather than a disclosure related only to the application of Specific Requirements," the Exposure Draft says.

The ASB also proposes the retirement of Advisory Opinion 6 (AO-6), The Appraisal Review Function. Since the approval of AO-6 in 1992, other guidance has been published addressing the issues identified in AO-6, including: Guidance related to the terms "Technical Review" and "Administrative Review," and guidance related to when a review should comply with STD-3.

All interested parties are encouraged to comment in writing to the ASB before the deadline of March 29, 2004. Comments are also invited at the April 6, 2004, public meeting of the ASB in San Diego, California. Visit the Appraisal Foundation website, www.appraisalfoundation.org, for details.

An open letter to Holden Lewis

To: Holden Lewis
c/o Bankrate.com

Dear Mr. Lewis:

Your nationally-syndicated column first appearing on your website Bankrate.com, and since appearing in major newspapers all over the country, "Appraisal glitches can stall, derail home sales," is very frustrating.

First, congratulations to your nephew for becoming the proud owner of a new home for almost $10,000 less than he was willing to pay because the previous owners were cash-strapped. Perhaps in a future column, you can keep us up to date on how those folks are doing. And it's true that a "glitch" such as you describe - an appraiser never actually looking at the subject property and appraising it based on the inaccurate public assessment records - can throw a monkey wrench into buying or selling a home.

But to portray it as a "glitch" - gosh, these things happen sometimes, here's how you can take advantage - was dishonest at best. And to say that "[m]ore likely, the problem stems from [the appraiser] not finding the right 'comps,' or 'comparables' - prices of similar, nearby houses that were sold within the last six months" is alarming in its unsophistication.

The "problem" with appraisals that come in under the sales price is, as you must know, usually that the buyer is overleveraging him- or herself by trying to finance the entire or almost all of the purchase price instead of making a healthy down payment and acquiring some equity for their investment, rather than waiting years of almost interest-only monthly payments to achieve equity. The "problem," more often than anything else - by far - is that the house isn't worth what the buyer wants to finance, which is what underwriters purportedly want to know before they risk capital on a buyer. You know, that quaint if outdated idea that an objective appraisal is required as part of a mortgage loan.

Obviously, the appraiser who worked your nephew's loan acted extremely irresponsibly, if indeed he simply ignored the addition that had been built on the home and would not visit the subject to see for himself. As an illustration of the "problems" with "low" appraisals, it probably succeeded in catching your readers' attention. But it misrepresented the issue. If true, your nephew had an irresponsible appraiser, not an appraisal "glitch." And as you conspicuously fail to state, appraisals that come in under the contract price are not usually "glitches."

We hope you'll take care to note in a future column that, indeed, sometimes the appraiser - the one trained and tasked with forming a professional opinion of the value of a property based in part on a sales comparison approach - far more often than not is more reliable than the buyer, seller, real estate agent, broker, or other party with a stake in the transaction being completed.

How to coax payment out of foot-dragging clients

Last week, our "challenge" (see this week's, to the right) was to tell us what if anything you've done to better ensure you get paid for your work. Requiring C.O.D. might put a crimp in your business, and there are difficulties on the other extreme getting paid out of escrow. Brian F. from Woodinville/Snohomish, Wash. wrote: "Our company tried to settle in the middle and has recently come up with a policy that essentially says, we don’t accept payment 'out of escrow' per se, but we will extend 30 days of credit if it is secured by a credit card. Our clients agree that if we have not been paid for a file within 30 days of the invoice date (the terms they agree to when ordering), then we have permission to bill the card. We have had potential clients decide not to do business with us because they don’t want to make the guarantee that we will get paid… but most have been agreeable to it."

Mitzi K. from Charlotte, N.C. had the most innovative way to get paid we heard this week. After four demands to be paid and being told the client "usually doesn't pay out commissions when the value isn't met," she "faxed the original invoice over to him with the words 'please pay' across the page with a Sharpie pen. I faxed the same invoice ALL DAY LONG! He called, I ignored! Just kept faxing! I got a check overnighted to me the next day!"

Many readers wanted us to let everybody know you can often go to your state's agency in charge of regulating mortgage lenders or brokers. Ken B. in Virginia said that when "it has become clear that a lender or broker did not intend to pay their debt, a calm statement that my next call would be to the Bureau of Financial Institutions has always resulted in very quick settlement of the account. As a result, in 13 years of practice, I have only been stiffed once." Allen T. in Arkansas mentions that state's Securities Department. Tammy M. in Geneva, Ill. floats the words "Office of Banks and Real Estate" to good effect. Find out the right entity in your state, its name might come in handy!

As frustrating as it may be, many readers noted that sending a summary of invoices or a new copy of the invoice tends to nudge some clients into payment. At the very least it means they can't use the excuse that they don't have an invoice! Jamie P. in Gainesville, Ga. has started rebilling with a summary of invoices once a month for all his customers, which seems to be helping.

Thanks everyone who wrote!

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Briefs

New MyDoom virus variant will wipe out databases


A new variation on the now-infamous "MyDoom" virus that clogged the Internet and infected millions in the last month has appeared in the last few days, and this one is of even more interest to WinTOTAL users. MyDoom.f will search for files on your computer with the extensions .mdb, .doc, .xls, .sav, .jpg, .avi, and .bmp and randomly delete them. Of particular concern is that your WinTOTAL databases are .mdb files. As of this writing, the e-mail message in which the virus comes may be from jerry, bill, smith, jim, sam, james, alex, or [random characters] at aol.com, msn.com, yahoo.com, hotmail.com or [random characters].edu, or, an e-mail address it found on the originating computer (i.e., somebody's e-mail address book). Two bits of advice that apply always and not just when new virii are found: Back up your data! And, don't open e-mail attachments you weren't expecting! Learn everything known about the new virus
here.


Housing starts easing
Builders slowed their pace of housing starts to a seasonally adjusted annual rate of 1.903 million units in January, the Commerce Department reported last week, a figure 7.9 percent below December’s revised estimate of 2.067 million units. But starts are still 4.1 percent above the January 2003 rate and a robust 12 percent annualized above the 2003 total of 1.848 million, which was the highest in 26 years. Single-family starts slid to a seasonally adjusted annual rate of 1.537 million units, 8.0 percent below the revised December rate.
 

GreenPoint Financial and its mortgage arm sold
Melville, N.Y.-based North Fork Bancorp will buy GreenPoint Financial for $6.3 billion in stock. The acquisition will insert NFB, which has almost no mortgage market presence, into the top 20 in mortgage banking. National Mortgage News rates GreenPoint the 18th-largest mortgage lender by volume in the fourth quarter. GreenPoint's niche is "Alt-A" lending, which includes low- and no-documentation loans as well as loans where one or two other conforming underwriting guidelines were not met.

Easier to refi these days, says Freddie Mac

You used to hear that it only made sense to refinance if rates dipped to two percentage points lower than your mortgage's rate. That's not true anymore, and Freddie Mac Chief Economist Frank Nothaft told a conference call this month it's because of greater borrower sophistication and technology. "There's a lot more information available over the Internet and with automated underwriting systems, a loan application can turn into a loan closing very quickly and at much, much lower cost than was the case just ten years ago," he said.
 

This week's challenge


Next week is Super Tuesday! Bush, Kerry, Edwards or Nader? Or Kucinich or Sharpton or who? We're apolitical here at a la mode news, so we'll decide on the best e-mail supporting each one of the major candidates and excerpt them next week. Write and let us know who you're supporting and why your fellow a la mode news readers should, too. For your own good, you might keep it short - just because we don't have all that much room! (It's the age of the sound bite, don't you know.)

Stump for your man by writing the editor: mattb@alamode.com. Also send any tips or feedback you might have.

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