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a la mode news & marketing tips — September 29, 2005

Prepare for market changes beef up your prospect base with new XSite lead capture tools

With much of the Gulf and Atlantic Coasts still cleaning up from hurricanes Katrina, Ophelia and Rita, and reports that the Fed may raise rates again, the housing industry may have some unsteady times ahead.  Now may be a good time to beef up your prospect base.  That way, if the market changes, your brokerage will remain healthy because you already have a solid client base from which to do business.

This week we're introducing new lead capture tools on your XSite that help you prepare your brokerage for market changes by allowing you to obtain detailed information about your XSite visitors, which will help you convert them into solid leads faster and better serve their needs.

How the lead capture forms work
Using your XSite Wizard, you can create forms that aim to get specific data from your visitors, such as whether they're a first-time buyer, a refi, previous client, etc. We've given you several default forms such as "Got a Question?" or "Basic Pre-Approval" as well as your own custom forms.  Then you can add the forms to content pages that your target visitors are most likely to go on your site.  When a visitor completes a form, they can be assigned to a contact group (e.g. "First time buyers") for marketing follow up.  If you use XSellerate with your XSite lead capture forms, an e-mail drip campaign can be auto-assigned to a contact based on the form they filled out.

The new lead capture tools also allow you to track which forms are producing the most leads for you by checking the forms statistics.  The statistics will show you how many pages a particular form appears and how many leads it's generated in a specified time — 30 days, 60 days, etc. 

Doorway forms
Also new this week are the new "doorway" forms, which you can activate so your visitors will see them before they can get to a requested page (see an example here), making them more likely to be filled out so you can get detailed contact information on their first visit. 

There are two types of doorway forms available on your XSite. A Page Specific Doorway Form allows you add a form to particular page on your XSite (e.g. your rate sheet). A Global Doorway Form allows you to establish site "triggers" that will automatically activate the doorway form of your choice through the natural course of a visitor browsing your site.  For example, you can set the doorway form "Looking to buy" to pop up after a visitor has clicked on three pages on your XSite.  Then your XSite will submit the leads that fill out the forms to a contact group you've specified. 

"These new lead capture tools were designed to equip Mortgage XSite owners with tools that will help keep their businesses thriving even if changes occur in the mortgage market," said Brad Eaton, our Vice President of Mortgage Products.

You can view these new tools by clicking on the "Lead Capture Tools" icon in the My Office Area of your XSite.

More than $675,000 collected for Hurricane Katrina victims

In our last newsletter, we asked you to help out Hurricane Katrina victims by donating to the American Red Cross through our site, www.alamode.com/katrina, and our founder and Chairman, Dave Biggers, would match your donations.  You came through in a big way, donating a total of $261,453.53, which Dave dutifully matched, dollar for dollar.

When you add your donations, Dave's matched donation and our $150,000 donation to the REALTORS® Relief Fund, together we've provided a grand total of $678,427.06 to bring aid, necessities and comfort to victims. 

We have so many valued customers in the areas hit by the massive storm and we're doing whatever we can to help them out.  We've offered corporate housing to displaced families who may need it and deferred all fees and payments due us under service contracts, annual subscriptions, website renewals or anything else for our thousands of clients in Louisiana, Mississippi and Alabama.  We're not patting ourselves or even you on the back — we just want to let you know about the power and goodwill of the real estate professionals we work for.

One of our Vice Presidents, Adam Calvery, was able to see Katrina's aftermath first hand when he traveled to Gulfport, Miss. with his Oklahoma Air Guard unit.  He described the scene as "like 100 miles of 9/11, or Hiroshima without the fallout."

"There are people there sifting through trees, sand, rubble, anything, looking for anything salvageable.  I see the water and the MREs [Meals Ready to Eat] they have, and I know that some of that stuff was paid for by donations like those from our customers, and I'm able to see where that money is ending up, and that's really touching," Calvery said.

Calvery's unit was responsible for getting planes on the ground, parked, unloaded and back in the air. "On our side of the runway/parking ramp we unload the planes, and on the other side the Army is loading up every kind of helicopter known to man and flying directly to the neighborhoods and aid stations and delivering the water and food," he said.  "Since [Sept. 3], your Oklahoma Air Guard has unloaded and delivered 1.7 million MREs that have fed 150,000 people.  We unloaded 850,000 lbs of water in one day, and that was about average for the week. We're averaging about 20-30 airplanes a day, and have about 30 people to do the unloading here.  My point here is that the money that's being donated is going right to work and feeding people and keeping them ‘healthy.'"

And those donations are still needed!  If you would still like to help out Hurricane Katrina victims, we urge you to donate directly to the Red Cross site by clicking this link.

 

Briefly Speaking


Improved loan app helps you work faster
As you may have read in an e-mail update alert, we just released a feature update that drastically improves your loan application's Admin area.  As you know, when you go into the loan app admin screen of your Mortgage XSite, you can view a list of all the new and working applications entered on your site.  The number of loan applications received by Mortgage XSites across the country has grown so rapidly over the last few months that many of you were experiencing slowdowns  when viewing and exporting apps to your LOS.

We know how important your time is, so we restructured the way loan apps are stored and retrieved to significantly improve load time.  The admin screen is now 30 times faster than before — allowing you to get your work done faster!

Have you lost your business to Hurricane Katrina?
If you're a mortgage broker in Mississippi, Alabama or Louisiana, the Texas Department of Savings and Mortgage Lending has issued a policy the Hurricane Katrina Mortgage Services Assistance Policy providing a way for licensed mortgage brokers to temporarily conduct mortgage activities in their home states from facilities in Texas.  The Department has also eased the process for those brokers seeking permanent Texas licensure.

Click here for more information.

XSites featured on national Internet radio show
On Tuesday Sept. 20, Brad Eaton, Vice President of Mortgage Products here at a la mode, was featured on the Internet radio show, "Loan Broker Fast Track" on the VoiceAmerica Business Network.  The nationally syndicated show has more than one million listeners. 

"Loan Broker Fast Track" host Richard Weathington talked to Eaton about Mortgage XSites'  time-saving and money making solutions.  To replay the show, go here and click on "The Shows" then click on "Schedules."  Choose Tuesday and scroll down to the link ""Loan Broker Fast Track with Rich Weathington."  Choose the Sept. 20 broadcast.

Stop by and say "hi"
We'd love to meet you and hear your thoughts on our products. Be sure to stop by our booth at the upcoming MBA Annual Convention, October 23-26
in Orlando, Fla.

Contact Us


For questions about this newsletter, contact the editor: Amanda@alamode.com

For sales inquiries, contact sales@alamode.com or call
1-800-ALAMODE. 

If you have an idea, tip or feedback on any of our products, we'd love to hear from you!  Please e-mail us at info@alamode.com.

 

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