We're expanding
management, improving services to better serve you
In addition to
turning 20 this month (see "Why 1985 rocked for us") we’re also
undergoing a few changes here at a la mode. As a result of the
rapid growth in the new and existing markets we serve, we’ve expanded
both our management structure and offices.
Plus, we're
currently working on improving our infrastructure so we can better
serve you, our customers.
Growing and
evolving
Last week,
Founder and Former CEO, David Biggers announced the promotion of Scott
Kinnaird as our new CEO. Kinnaird was most recently overseeing
business development as the company’s Chief Strategy Officer.
Now, while Kinnaird is running the company, Biggers will focus his
efforts on the broader issues of new product, market, and strategic
project development
as he continues to serve as Chairman.
"When we hit the point of 250
employees and major positions in three huge markets, with no end in
sight to the growth, it became clear that the roles I played as both
CEO and Chairman needed to be split into tactical and strategic
components," Biggers said.
With
Kinnaird in the CEO position, Biggers says he can dig deeper
into the strategies of long term projects in many markets without being constrained by
day-to-day managerial issues. "I
get to use my entrepreneurial background as a founder to essentially
operate internal startups within a superior resource pool," he said.
"Simultaneously, it takes advantage of Scott’s skills in running an
organization this size on a day in, day out basis."
Along with
Kinnaird’s promotion, Sean Shiplet, our former EVP of Sales and
Customer Support, will fill the newly created role of Chief Operating
Officer. Multiple new EVP and VP positions were also created so
we can evolve seamlessly into more distinct market divisions.
And while you
may already be familiar with our new
Orlando Training Facility, we've recently expanded our Salt Lake
City development office and legal affairs office in Washington, D.C.
Staffed by in-house counsel and lobbyists, the D.C. office addresses
economic and policy issues of interest our customers, ranging from
copyright protection of appraiser and agent data to "bubble-related"
topics such as valuation processes and regulation.
Making
improvements to better serve you
Of course, all of this expansion is exciting, but our focus still
remains fixed on providing you superior products and customer
satisfaction. We're investing more than $1 million into new high-speed servers into
production for CertMail to better manage heavy traffic load and
alleviate any problems we've had over the past few weeks. Our goal is
to make your lives easier — not more complicated by system
malfunctions. We intend to keep adding hardware as needed to stay
ahead of the curve.