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Featured news & tips — posted October 27, 2004

XSellerate your earning potential

As a real estate agent, you know that by marketing your services daily you stay on the minds of your current clients, build relationships with new prospects and, of course, grow your business. But between showings, listing presentations and closings and daily administrative duties, many agents don't have the time or money to dedicate to a full-time marketing department and crucial lead generating e-mails and print campaigns often become last on the agent's to do list.

But it doesn't have to be that way.

We're rolling out our new customer relationship and marketing manager, XSellerate, in November, which combines professional print and e-mail marketing with web-based client communication tools to help you get more leads, convert them into clients and retain them afterwards. It helps market properties and yourself to other agents and brokers. It even handles your e-mail and scheduling. We designed XSellerate to be a smooth and easy upgrade for agents frustrated with traditional CRM software like Homestore's Top Producer® or FNIS' Agent Office.

With XSellerate's Contact Manager, your current and prospective clients can be typed in, imported from other programs or pulled from your MLS. You can assign a contact to multiple groups, such as "first-time buyer" or "vacation homes." And if you use one of our Agent XSites for your lead capture, the lead can be added without retyping and the group can even be auto-assigned based on what page they were visiting. Plus, your contact manager is mobile — you can use it with any web-enabled cell phone or PDA.

Easy e-mail marketing
Many agents send out generic, cookie-cutter e-mails from their contact management software, which can leave the recipient wondering if the agent really knows what they're looking for in a home. Your XSellerate e-mail campaigns are automatically personalized for the recipient based on their information in your Contact Manager allowing your clients to get the personalized attention they deserve.

XSellerate makes it easy to send your clients multiple messages that span over weeks or months. Once you have your contacts in place, you can create "drip" e-campaigns using one of XSellerate's more than 30 customizable ad templates or by creating your own. Each e-campaign includes a series of ads such as "Cash in on your home equity," and "Staging your home's best features (for sellers)." In addition, each campaign includes actions such as phone call reminders for your to do list — just set each action item to happen at pre-set intervals, or even on specific dates or holidays.

Your e-campaigns can be auto-assigned by contact group (i.e. "first time buyer"), or you can assign them manually. It automatically takes any campaign series assigned to a contact, and starts it "fresh" for them. At the same time, it's also sending your other contacts any items due according to their own campaigns. You can use your CertMail client that's made available through your Agent XSite or one of the following e-mail clients to send single Ads: Microsoft Outlook® Express, Microsoft Outlook® 2000-2003, Eudora, and most handheld devices.

Painless print campaigns
You'll also save time and money when it comes to creating print marketing materials with XSellerate's customizable letters, postcards, flyers and newsletter designs. Some topics include "Has your home been revalued for tax purposes and you think it's too high?" "Are you paying for PMI unnecessarily?" and "I'll help you find your dream home." Each file is ready to print to a high quality printer or you can send the file to be managed by your local print shop or fulfillment house.

The old adage "a picture is worth a thousand words" is true — especially in the real estate business. Your customers want to see pictures of their prospective new homes! XSellerate includes a powerful photo editor that optimizes your photographs for print, e-mail and the Web. With just a click, size and optimize your listing ads for your Agent XSite or any other website.

Getting ahead using technology
We're not the only ones who believe that the use of technology is a crucial way for agents to get ahead in today's competitive real estate business. According to the National Association of REALTORS® 2004 Profile of Real Estate Firms, the use of technology was the most effective tool in helping firms generate sales (62 percent) and enhancing profitability (61 percent).

"Realtors are more technologically savvy than their counterparts in years past, and have integrated numerous technological tools into their day-to-day businesses as well as real estate transactions," commented Ann Pettijohn, broker/owner of Oaktree REALTORS® in Orange County and current President of CAR. "Use of the Internet and Internet marketing has increased, as REALTORS® respond to meeting the needs of today's tech-savvy homebuyers and sellers."

"XSellerate is the next generation, online marketing and advertising product from a la mode that allows you to differentiate yourself and rise above competition in an ever changing market.  We're constantly looking at new features that will allow our customers to use XSellerate as an effective CRM application," said Brian Ringer, product manager for XSellerate.

Ready to "XSellerate" your earning potential? Our $499 retail price gets you XSellerate for a whole year, with updates and new templates added throughout the year at no charge. It also includes a free CertMail e-mail account (spam and virus-free), with a domain name registration. Real, live human phone support is even available at no charge, 24 hours a day, 7 days a week. To order call 1-800-ALAMODE.

Single women seeking good home to build equity for future

Women are no longer waiting to find "the man of their dreams" before investing in their future as the National Association of REALTORS® (NAR) reports that single women now make up 21 percent of all home buyers that's 1.7 million. That makes them the second largest home buying category next to married couples.

And these women aren't just single moms or divorcees. There are a growing number of 20-somethings and even women over 50 buying their own homes.

While high divorce rates, delayed marriage decisions, longer life expectancies and increasingly flexible lending guidelines contribute to the growing number of women homeowners, a study conducted on women and homeownership by Matthew Greenwald and Associates for Sears, Roebuck & Co., found that 92 percent of women surveyed saw their home as an investment in the future. And, by 2010, women-headed households are projected to increase to nearly 31 million — close to 28 percent of all households in the country.

Women spend only slightly less on a home than their male counterparts — a median of $139,500 versus $142,000, according to NAR. Further, about one-third of condo buyers are single women, while single women make up only one-fifth of single-family homebuyers. And they're not just buying one home, either. Single females accounted for 13 percent of all second/vacation homebuyers in 2003.

What's the best way to market to your prospective female customers? Many women are likely to use the Internet as their first step for searching for homes. In fact, a white paper by Real Living, the nation's fifth largest residential real estate company, reports that female heads of households indicated that the Internet helps them feel more in control of the home search process by providing easy, "anywhere, anytime" access to real estate market information and listings.

According to the white paper entitled, Women, Technology and Real Estate: Leveraging the Connection, women now rely on the Internet to gather information up front, often before contacting a real estate agent. However, women who are short on time and long on needs place a high value on the agent to guide them through the home buying process once they have used the Internet to educate themselves and narrow down their home search criteria.

What does that mean for the real estate agent? Finding new ways to deliver convenience and control will be an important factor for your prospective female clients. There are several ways to convey this message when marketing your services to women:

  • Promote your website as "anywhere, anytime" access to your listing information to drive efficiency, convenience and control for consumers.

  • Deliver online customer communication, comparables and transaction forms to add value to the agent-consumer relationship.
  • Meet consumer needs for efficiency and convenience by serving as a source for one-stop-shopping referrals for related services such as mortgage, title, relocation and home warranty services.

 

 

 

News Briefs


Home buyers want a shorter commute
Home buyers are getting more specific, saying the thing that matters most is cutting down on their commute to work, according to a survey conducted by the National Association of REALTORS® and Smart Growth America.

A commute time of 45 minutes or less is the top priority in deciding where to live for 79 percent of Americans. Other top priorities include easy access to highways, having sidewalks and places to walk and having a large house on more than one acre of land.

Asked to choose between two communities, six in ten prospective homebuyers chose a neighborhood that offered a shorter commute, sidewalks and amenities like shops, restaurants, libraries, schools and public transportation within walking distance over a sprawling community with larger lots, limited options for walking and a longer commute.

Those who are in the market to buy a home are also more likely to say they want to be in or near a city as opposed to living in a farther out suburb or rural area.

Home sales back up after two-month decline
Sales of existing single-family homes were back up again in September after two consecutive monthly declines, according to the National Association of REALTORS®.

Existing-home sales rose 3.1 percent to a seasonally adjusted annual rate of 6.75 million units in September from a pace of 6.55 million units in August. Last month's sales activity was 1.0 percent above the 6.68-million unit pace in September 2003 and is the third-highest pace on record. Further, median home prices rose in every region of the country.

David Lereah, NAR's Chief Economist, says a steady decline in mortgage interest rates since June is now translating into higher sales. "Since 1971 there have been only five months when mortgage interest rates were lower, and all of those have been during the last year and a half," he says. "The good news is that interest rates have been fairly stable over the last month, hovering near generational lows, and that's increasing the purchasing power of buyers trying to get into the housing market."

Regionally, home resale activity in the West increased 7.8 percent in September and was 4.3 percent above a year earlier. In the West, the median existing-home price was $266,400.

Existing-home sales in the Northeast rose 4.1 percent in September and were 2.7 percent above September 2003. The median existing-home price in the Northeast was $217,900.

Existing homes in the Midwest were up 3.7 percent from August; the pace was 2.8 percent below September 2003. The median price in the Midwest was $152,000.

The existing-home sales pace in the South slipped 0.7 percent in September, but was 0.8 percent higher than last September. The median price of an existing home in the South was $170,400.

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Amanda@alamode.com.

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Win this Mercedes!

One lucky agent will win this new 2005 Mercedes SLK 350 convertible this November, but everyone wins new business with our new XSellerate sales and marketing system, one of several new products expanding our tools for agents beyond just websites. Stop by booth #1530 at the NAR Expo in Orlando, November 5-8, 2004 to see us and the car, or register to win online!

XSellerate your marketing to buyers, sellers and homeowners

Take advantage of our pre-release XSellerate specials with savings of up to $400 off the retail price for an Agent XSites/XSellerate bundle by calling 1-800-ALAMODE. Learn more

 
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