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Featured news & tips — posted August 5, 2004

Still hiding in your Sunday newspaper listings? More prospects now using the Internet

While some homebuyers may stumble across their real estate agents by answering ads for property sales, more and more are starting to shop for their agents before even beginning the house hunt.

A recent study by the California Association of REALTORS® revealed that more than half of all consumers are now using the Internet when buying a home. It also revealed that those Internet buyers spent more than twice as much time gathering information prior to contacting a real estate agent when compared to traditional buyers.

As this survey suggests, providing consumers with an informative, personalized website is imperative for agents who want to set themselves apart from the crowd—and, of course, get more leads.

Drive traffic to your website by including its address on your flyers, business cards, signs and print advertisements. And you’ll want to look at your website with the eye of a buyer. Does your site’s content answer the basic questions prospects have?

Why should I work with you? Including a bio on your website is an easy way for you to write a personal answer to this basic question most buyers ask. Detail your experience, how you do business, how you can help them and be sure to include your photo.

But why stop there? Let your potential customers get a taste for who you are as well. Include your background, how you got started in the field, your children’s or pets' names and what you like to do in your spare time. Homebuyers want to find an agent whom they can have a relationship with and who they can trust to handle one of the largest purchases they’ll ever make. Just be sure you don't include anything that might entice Cyber-criminals—your website is viewable to anyone cruising the Internet.

What can I expect when buying a house? Considering the magnitude of what they’re about to purchase, most homebuyers like to know what to expect as they move through the purchasing process. Arm them with everything they’ll need to know on your website. If you have an Agent XSite, you can choose from more than 60 different content pages and features like adjustable or fixed rate mortgage calculators, loan application and homebuyer checklists and tips on saving money for the down payment, maintaining good credit, reducing a mortgage and refinancing.

Anticipate their questions. Include a list of Frequently Asked Questions (FAQ) on your website and provide clear, concise answers to questions homebuyers often ask such as “What is a FICO score?” “What is title insurance?” “Why do I need an inspection?” and “How does escrow work?” Be sure to include plenty of lead generation forms throughout your site to encourage questions from your visitors.

Be their neighborhood guru. Homebuyers want an agent who knows the area they are looking in—that’s you. Include content relevant to your area such as articles about black mold, fire ants or flood plain information. Buyers also like to find on your website information about local school districts, utility companies and area attractions.

Let others rave about you. Many homebuyers select their real estate agents through referrals from friends and family. What better place to showcase your happy customers than your website. Include testimonials in your bio section or create a page on your site dedicated to stories from satisfied customers.


U.S. basks in record-breaking home sale bliss while agents in other countries struggle to find buyers

The robust housing market in America has broken records once again as the homeownership rate rose to an all-time high of 69.2 percent and sales of existing single-family homes rose 2.1 percent in June to a [seasonally adjusted annual rate] of 6.95 million units.

But while real estate agents in the U.S. are enjoying the wealth of business, agents in Australia are struggling to keep up their sale numbers as hesitant Aussie buyers wait to see how the market pendulum swings. Home loan affordability declined across Australia in the first quarter of 2004 to its lowest level in 13 years, according to the Real Estate Institute of Australia.

Some agents in the U.S. are grumbling that the healthy market has made them too busy. If you're feeling overwhelmed by today's hot market, consider what agents and homebuilders in Australia are going through to drum up new business. Many have resorted to offering a range of incentives and strategies to attract buyers such as discounts, free air conditioning units, chocolates and chauffeur service to and from prospective homes.

Pablo Moray, an agent for Starr Partners in Wetherill Park recently told The Daily Telegraph his staff is putting in long hours dealing with hard-nosed buyers who are trying to beat the prices down. Often agents like Moray cold call renters and try to persuade them into buying a home.

Homebuilder Bellevale Homes offers to pay deposits of up to $20,000 for anyone buying in the Warnervale/Blue Haven area of Australia’s Central Coast, The Daily Telegraph reports. The company also implemented a "home-to-home loan" that allows a buyer to move to their new property without requiring them to make any payments until they sell their previous home.

Australia isn’t the only country to experience a slow-down in spite of the thriving U.S. market. Farther north in the United Kingdom, the number of homebuyers on the books fell 13.6 percent in April, according to a survey by the UK’s National Association of Estate Agents. Further, new applicant inquiries fell 24.1 percent during March, April and May.

UK buyers are reluctant to commit to a market they fear may be slowing, theorizes Richard Hair, president of NAEA. But many agents say the sluggish UK market is due to the rise in interest rates and home prices over the past few months.

The Netherlands will also likely face a housing market crisis as the boom dies down, fueled by the combination of over-priced properties and high household debt. Homes in the Netherlands are overvalued by some 20 percent, according to a study by the Dutch central bank, De Nederlandsche Bank. In fact, average prices in Amsterdam have jumped from US $65,000 in 1985 to US $270,000 in 2002. As home prices rose and demand went up, homeowners began taking out additional loans based on home equity, putting the money into home improvements, entertainment, vacations, and durable goods.

More Americans buying second homes—which can mean twice the business for agents

Fueled by low mortgage rates, alternative loan programs and baby boomers in their peak-earnings years, the second home market is experiencing a boom of its own, according to the National Association of REALTORS®.

In fact, the second-home market, which includes vacation homes and investment property, now makes up about 5-6 percent of all homes sold each year.

Why buy two?
For many buyers, the second home is their "vacation villa on the beach" fantasy come true. For others, it's purchased with the idea of making it a permanent residence after retirement. And some look at a second home purchase as a means of diversifying their investment portfolio.

America’s hankering for second home purchases came after tax law changes in 1997, which permitted sellers to exclude up to $500,000 in capital gains from taxation (for a couple who live in that home for two out of five years). The tax law changes allowed many homeowners to buy another, smaller primary residence and use some of their home equity to purchase a second home.

And where are they going? Those baby boomers—who represent 29 percent of the U.S. population—are igniting demand for homes near beaches, lakes, ski areas, golf courses and spurring the growth in popularity of elaborate adult resort communities.

In fact, some companies have begun to specialize in these types of properties such as Centex Destination Properties, the second home/resort division of Centex Homes. The company develops residential resorts and condominium/town home facilities specially geared to the vacation home market in prime areas like Hawaii, Las Vegas and on the Texas and Florida coasts.

What to tell your customers
The cost of maintaining a second home is often very similar to the buyer's primary residence with the mortgage payment, property tax and insurance as the main expenses. However, for a second home, buyers may be required to have a larger down payment when securing a mortgage and the cost of insurance may be higher since it is not used as a primary residence.

Second home owners may also incur added expenses to provide for management, security, and handling of any emergencies in their absence. Storm damage for the coastal homes or frozen plumbing in the mountain homes will add costs and logistic issues for the owner who lives a distance away.

If the home is for rental or investment purposes, the homeowner cannot use the second home for personal use more than 14 days or 10 percent of the total days rented to others, (whichever is greater) if he wants the home to be considered an investment property with all expenses and depreciation eligible for deduction.

If the home is rented out for less than 15 days, the homeowner does not need to report the rent as income, nor does he deduct any of the expenses. Experts say that if the home is rented for more than 15 days, the rental income is subject to taxation and some expenses can be deducted.

What it means for you
We’ve all heard the old adage “time is money” and it rings true when it comes to keeping tabs on the developments and opportunities in second homes sales—it could translate into a second payday from a single buyer.

  
News briefs
Illinois MLS company says it won't compete with agents' websites
The MLS of Northern Illinois, one of the largest regional MLSs in the nation, stopped providing free searches to the public on its website as of June 30 after recommendations from its shareholders and adoption by its board.

The decision to make searches available only to MLSNI members was also a compromise to big brokers who pulled some of their offices out of MLSNI earlier this year as part of an ongoing controversy over MLSNI’s organizational structure and use of listing data, Jay Huffman, MLSNI’s chair and CEO, told REALTOR® magazine.

“MLSNI started providing free searches as a service to the public many years ago, before brokers had their own websites,” Huffman said. “But now that most brokers have their own websites, [shareholders] felt that our free service was competing with their sites.”

Mexican American homebuyers look to real estate agents for trustworthy information
A lack of trusted sources of information is a key barrier to homeownership facing Mexican Americans and keeping thousands of Latino families from owning their own home, according to a new study from the Tomas Rivera Policy Institute at the University of Southern California entitled "El Sueno de su Casa: The Homeownership Potential of Mexican-Heritage Families."

El Sueno de su Casa also found that when looking for trustworthy information about homebuying, Latinos of Mexican origin look first to real estate professionals—such as agents or lenders—followed by friends, co-workers, and family, the report says.

“Homeownership is often considered the first step to wealth creation for a family,” said Dr. Harry Pachon, president of the Tomas Rivera Policy Institute. “It is essential that policymakers, real estate professionals, community groups, and business leaders find new and innovative ways to reach this market and help bridge the homebuying information gap.”

The report's findings are timely because of the Latino community's explosive growth and strong desire for homeownership. Based on current projections, the Latinos are expected to account for 31 percent of the nation's household growth between 2000 and 2010, making it the fastest growing minority group. Further, 84 percent of Latino renters “strongly” desire to buy a home and 55 percent plan on buying in the next five years.

The report says the real estate industry could help another 700,000 Latino families become homeowners by providing more Latino renters with
bilingual outreach, counseling and access to innovative mortgage products. Fortunately, Agent XSite users already have a leg up in the bilingual market. Each XSite includes more than 60 pre-built content pages translated by experts into Spanish, French, German and Portuguese.

Agents need not fear women’s increased Internet use
Women's increasing use of the Internet won't eliminate the real estate agent from the home buying process, rather, it will significantly alter the role that agents play in the real estate industry, according to a new white paper authored by Ohio-based
Real Living, the nation's fifth largest residential real estate company.

The white paper entitled “Women, Technology and Real Estate: Leveraging the
Connection” reports that women are usually the key decision makers in the home buying and selling process and use the Internet as a home search tool for two main reasons: convenience and control. Women said the Internet helps them feel more in control of the home search process by providing easy, “anywhere, anytime” access to market information and listings.

However, the research also confirms that women who use the Internet as a homebuying tool will continue to value an agent's services, mitigating  concerns that the plethora of information online would lessen the need for agents.

The report affirms that the agent will play a critical, but changing role in the homebuying process in the future. Historically, consumers relied on agents or lenders for information on buying a home. Real Living reports that more women now rely on the Internet to get information upfront, often before contacting an agent.

Further, women who are short on time place a high value on an agent to guide them once they have used the Internet to narrow down their home search criteria. This shift in behavior now positions agents as negotiators, time-savers and efficiency experts—demanding that brokers and agents find innovative ways to serve consumer needs for convenience and control.

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