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Featured news — posted August 24, 2004
Measuring client pressure and its consequences

We've learned from recent items we've run in our e-Newsletter and in our new monthly print digest edition, as if we didn't already know, that client pressure is the topic of most concern to the greatest number of our readers. We decided to try and quantify the problem with your help. Please take less than two minutes of your time and complete our online survey about client pressure and its consequences. There are only six, "yes" or "no" questions involved, and you will be helping us tell the appraiser's side of the story to the broader media. We'll let you know the results in this space, too.

Many appraisers believe that as interest rates rise and as homebuyers who might not have qualified for a mortgage in a "normal" market but did in the recent boom encounter problems making their payments, the so-called "housing bubble" will burst and appraisers will be blamed for the ensuing spate of foreclosures. We disagree, looking at the manufactured housing lending debacle, which we did last week and seeing that appraisers are part of the solution to that crisis, not its scapegoats. But the argument of appraisers as solution, not problem isn't being made by anybody but us, and we want to get a head start.

Another reason to gather data and report on the pervasiveness of lender pressure is that Automated Valuation Model (AVM) advocates are using the preposterous argument that AVMs are preferable to appraisers because AVMs can't be pressured into inflating values. Dave Biggers, founder and CEO of a la mode, addressed this in a letter to the editor of American Banker in May: The tool isn't the problem or the solution if the user — the broker, loan officer or other lending client — is bent on committing fraud. A spokesperson for Fitch Ratings, the outfit which said it would discount mortgage backed securities where properties were valued by other means than a full appraisal, told American Banker correctly that users can sample a number of different AVMs with widely varying results and simply pick the highest.

In a "sponsored article" in Mortgage Technology, available here, the author falsely argues the following: "Recent research from the October Research Group provides insight into this pivotal question [of how often appraisers succumb to client pressure]. The [data] shows that over half (51%) of all appraisers 'sometimes go along' with the pressure to overstate values."

The accompanying chart (scroll down about two thirds of the way) demonstrates that 51 percent of respondents said that 40 percent or more of their colleagues sometimes go along with pressure to overstate values, in their opinion. Using a respondent's guess as to what percentage of his or her colleagues sometimes cave in to lender pressure to prove that more than half of all appraisers do so is simply a misreading of the data.

No appraiser has ever, in the history of mankind, inflated a value without pressure or coercion. Some see business evaporate, some encounter trouble getting paid when the value was "too low" to make the deal work. Some are doing something about it: they're "firing" clients who pressure them. The goal of our survey is to quantify this as best we can.

Time is up for professionals still using free or AOL mail as their business address

Many of our readers are still using free web-based e-mail like Hotmail or Yahoo! mail, or America Online (AOL) as their primary e-mailer. Soon, Google™ will offer something called GMail which will be free but will scan your e-mail for keywords and append relevant text advertisements to your messages. So, for example, if you mention an "appraisal" of "real estate" in "[your area]" in a message, the recipient may receive a text ad for real estate appraisal services in your area appended to your message — and unless you're paying Google™ to do this on your behalf, it's unlikely to be an ad for your company.

Hotmail, Yahoo! and AOL have no similar plans, but all have their problems. We recommend our readers minimize their reliance on these services for their e-mailing needs. Even as pervasive as they are, @hotmail.com or @aol.com e-mail addresses still don't have the gravitas that an e-mail address of your own, including your own domain name, has. Or even a paid ISP (Internet Service Provider) address. You invest in tools that give your clients the most professional work product possible. Shouldn't that work product come from a professional sounding e-mail address?

Also, because of the ease with which these e-mail services can be used to send spam, some large companies have had to resort to filtering out any e-mail with a (for example) hotmail.com return address — and you don't want it to be yours.

While GMail's promise of lots of storage space has its competitors trying to catch up, each still has its limitations on storage space. More importantly, each has a limitation on the file size of attachments that can be sent or received, often as small as 1 megabyte. Some have restrictions on the number of e-mails you can send in a day.

Complaints about spam received by users of Hotmail, Yahoo! and AOL mail have led to the implementation of sometimes overly aggressive, unintelligent spam filters that can keep you from receiving important e-mails. And the promise of user configurability is largely unfulfilled. For example, we know of Yahoo! mail users who don't receive our weekly e-Newsletters at all, ones who receive them in their "bulk mail" folder — even after they repeatedly instruct their mailbox to let the messages through to their inbox — and others who have always received it directly in their inbox, without any action on their part.

There are more than 100 million Hotmail accounts today. Any spam filter that tries to sort through the messages being received by that many people is simply going to have potential problems on the individual user level. We bet a lot of your mail talks about "mortgages," because a lot of your work is mortgage appraisal. When a free webmail service decides that anything that mentions "mortgages" is spam — which a lot of spam filters do — you may lose or have trouble finding critical, business e-mail.

The promise of easy, free e-mail accessible from any computer has brought e-mail communication to the forefront of human interaction. But you don't use your e-mail for social engineering purposes. We recommend that our readers still relying on free webmail or AOL mail wean themselves from them.

Does the presidential election matter to your business?

Cynics over the last few years — more likely, decades — have found little to separate the two major parties when it comes to federal elections. You certainly have to dig deep to find out what the two major candidates for President, George W. Bush and Sen. John Kerry, would do differently from one another on housing finance.

Both campaigns tout "affordable housing" as a goal of their prospective administrations. "John Kerry has a long history of working to make housing more affordable and increase homeownership for all Americans," the Kerry/Edwards campaign said this week. "As president, he will continue to fight for affordable housing."

Longtime readers of our e-Newsletter will recall that Sen. Kerry's Beacon Hill home was said to be worth $12.8 million by an appraiser contracted by Mellon Bank in December, so we can see where he'd be on board with the idea housing should be more affordable. Recently, Sen. Kerry has proposed specific affordable housing initiatives for military housing "by providing incentives for private developers to build new housing on or near military bases and lease it to military families at a rate consistent with their housing allowances."

For his part, President Bush has hung his hat on a record of record expansion in homeownership, pointing to his signing the American Dream Downpayment Act into law. The Act provides assistance of up to $10,000 or six percent of the purchase price of a first home to buyers a certain level below their area's median income. "If you own something," the President said in June, "you have a vital stake in the future of our country. The more ownership there is in America, the more vitality there is in America, and the more people have a vital stake in the future of this country."

For the sake of fair and balanced reporting, it should be noted that President Bush's current residence would list for about $106 million on the open market.

Critics claim that getting more people with more debt and poorer credit into bigger houses with less money down may temporarily stimulate the economy but could have potentially drastic consequences down the road. But "affordable housing" is almost the "war on drugs" of the 2000s — no political candidate has the will to come out against "affordable housing" initiatives, regardless of how the benefits and costs are balanced.

Whoever wins in November, we're likely to have continuing expansion in homeownership, progressively lax underwriting standards, and — though we hope we're wrong — more foreclosures as overextended homeowners begin to have trouble making payments and find themselves without enough equity to sell out from under their mortgages.

  
News briefs
Mortgage tech spending up, but mostly on maintenance
The Mortgage Bankers Association (MBA) released its survey of mortgage technology spending last week, finding that 57 percent of total tech spending was on maintenance, with only 43 percent "discretionary" spending. The study focused on nine of the top 20 mortgage lenders, accounting for about a third of the market. Together, the lenders deferred a great deal of technology spending in 2003 in favor of increased personnel costs to handle historic refinancing activity.

Total 2003 technology spending (operating expenses plus capital expenditures) averaged $140 million per firm with 67 percent of technology spending dedicated to origination functions and 33 percent of technology spending to servicing functions. As mortgage volume eases, company technology budgets over the next few years are expected to focus on loan origination system conversions, consolidations and/or systems development, the MBA said.

The companies spent about $48 million each, on average, for in-house and temporary personnel to handle the massive number of refinancings. But outsourcing was the second highest of five categories in the firms' operating tech budgets, averaging 32 percent, or $41.5 million.

Largest credit union mortgage servicing portfolios
In February we
wrote that working with a credit union had a lot of advantages. Here are the country's 10 biggest in terms of mortgages serviced at March 31, 2004, dollars in thousands.

State Employees Credit Union, Raleigh, NC
$5,907,525
Navy Federal Credit Union, Merrifield, VA
4,266,468
Pentagon Federal Credit Union, Alexandria, VA
1,506,164
Boeing Employees Credit Union, Tukwila, WA
1,444,890
Alliant Credit Union, Chicago
1,182,247
Suncoast Schools Federal Credit Union, Tampa
1,107,367
Golden 1 Credit Union, Sacramento
1,104,434
Citizens Equity First Credit Union, Peoria, IL
1,100,627
American Airlines Federal Credit Union, Dallas
1,012,279
Orange County Teachers Federal Credit Union, Santa Ana, CA
1,001,040
Source: American Banker

Existing home sales down from record
July's seasonally adjusted annual rate of existing home resales was 6.72 million, the third highest figure ever, but down from June's record high. Wachovia Securities economists predict a gradually decelerating housing market as mortgage rates rise. "This does not mean that the housing bubble will burst," Jason Schenker, an economist with the firm, said. "In fact, it is our contention that there is no housing bubble. The decline in home sales going forward will simply be a return from all-time highs to levels more consistent with a less accommodative monetary policy, that will also make housing more expensive."

Prices moderated somewhat in July, according to the existing home sales report, issued by the National Association of REALTORS®. The average price for an existing single family home in the U.S. fell from $245,500 to $244,700. The median price of a home rose from $191,000 to $191,300.

More on the Annual Convention
We've put up a website page with lots more information on the a la mode Annual Convention to be held in Las Vegas February 21-23.
Click here to register, and to keep up to date on developments, including the courses we'll offer and which ones are approved where for CE.

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e-Newsletter archives


e-Newsletter 8/17/04
Value IT will change its name

e-Newsletter 8/10/04
Tipping point reached in appraisal technology: Biggers

e-Newsletter 8/3/04
Avoiding FSBOs? You shouldn't

See full archives

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