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Featured news — posted July 6, 2004
New Fannie forms in WinTOTAL this week

Recently Fannie Mae has released test versions of new iterations of the URAR (1004), 2055, 1073, 1075, 1004B and 1004D. WinTOTAL users with support memberships will have the new forms Thursday evening — for free — as part of an Instant Customer Update.

Fannie Mae authorizes but does not require the use of the new forms immediately. It said it is seeking input from appraisers on the new forms at a special e-mail address: test_appraisal_forms
@fanniemae.com
.

See our coverage of the release of the new forms here and here, and your initial reaction to them here and immediately to the right.

You don't have to wait for WinTOTAL 5.0

Coming in a special update we'll release later this month, you'll find a revolutionary new print engine that we actually developed for the new WinTOTAL 5.0. Rather than hold it for release with WinTOTAL 5.0 — which anyone with a support contract will get for free — the productivity enhancement and time savings this new engine offers was important enough that we wanted to get it to you as soon as possible.

A couple weeks ago we mentioned the coming of a new WinTOTAL PDF creator, not to be confused with PDF Publisher we had several years ago. This imbedded PDF creator is part of the new print engine, and a favorite of our beta testers. The speed increase in creating PDF files is staggering. Plus, this means you won't need to buy more copies of Adobe® in the future, and new appraisers won't need to drop the $200 to get it somewhere else.

One of our beta appraisers did a side by side test between Adobe® and WinTOTAL's PDF creator. He used an 18 page report — full 1004, three maps and three picture pages. WinTOTAL printed the PDF in less than half the time of Adobe®. But the PDF creator is only part of the deal. Look for "WinTOTAL 5.0" interface improvements and new time-saving and productivity-enhancing options. The new interface is designed to give you greater flexibility in the way you print. From the new Print screen you'll be able to:

  • Rearrange forms in your report
  • On a per form basis, set which forms go to which of your printers
  • On a per form basis, decide whether a form should be in the Table of Contents page and in your report's page numbering
  • Configure what type of file number to print on every page
  • Save printer and layout schemes so you don't have to constantly configure the way you want your report to print
  • Watermark the photos in your report at print time

Keep reading this e-newsletter to be in the "early know" for upcoming WinTOTAL 5.0 news.

"Bundling" the right way with XSites backed by Mercury servers

A buzzword in mortgage lending lately is "bundling," often called "bundled services." Companies that make their money from mortgage originators who order ancillary products and services necessary for mortgage production have seemingly all decided that everything they do needs to have a package price now.

Old Republic Title announced last week it "will leverage the technologies and vendor management capabilities that we have had for years [and] will place them in the hands of our agents and provide them with access to a broad array of services including flood reporting, credit reporting services, appraisal services, automated valuation models, bankruptcy reporting, home warranty, 1031 exchange services, relocation services and site management services."

Earlier this year, Stewart Mortgage Information (SMI) debuted "Build Your Own Bundle" for mortgage lenders, including services such as electronic closing, credit reporting, flood zone determination, "full appraisal and AVM solutions," title, disbursement and recordation services and post-closing services, the company said.

TransUnion, the credit repository, has a "settlement solutions" arm that offers credit, valuation, title searches and insurance, flood determinations, document preparation and delivery, and closing and recording, among other things.

ABN AMRO, one of the top ten mortgage originators also doing business under names like LaSalle Mortgage, Standard Federal, and Mortgage.com pioneered the idea from the lender side. It began guaranteeing its borrowers a single fee for their mortgages and developing a division of the company — OneFee Services — to bring all the services the borrower needs to pay for, including appraisal, under one company roof.

A mortgage lender vying for borrower business has a great case for guaranteeing an amount early on the borrower will have to pay at closing, as anyone who has bought a house or refinanced can guess. How they accomplish it, and whether it means appraiser-vendors will have to start guaranteeing their fees up front, is a different and even more complex issue.

And title companies like Old Republic and Stewart — and the biggies, First American and Fidelity, which have spent the last several years diversifying into (that is to mostly say, acquiring) other "mortgage information" businesses, have their own reasons for wanting to include valuations, be they human or otherwise, as parts of their "bundle." It's often easier to get stuff in one place than to shop around — this is as true of mortgage lenders as Wal-Mart consumers or users of eBay.

But it points to a misconception of the role of the appraiser that we've been fighting for years. There are a lot of responsible, intelligent mortgage lenders and brokers that regard appraisal as a "settlement service," like title, escrow, recordation, closing, flood, etc. — things that need to happen to "settle" a loan once a borrower has qualified, agreed to loan and repayment terms, and an underwriter has agreed to underwrite. From the perspective of the broker or loan officer, often the number the appraiser comes up with is part of the to-do list they check off on the way to the commission check. They need to order title, get a flood determination, make sure the funds are in escrow, and the appraisal has to come in at a number appropriate to the loan-to-value. Pick up dry cleaning on way home.

But appraisals can't be "bundled" with settlement services. Absurd rules do allow parties with a (commission) stake in the closing of a loan to order the appraisal and choose the appraiser, but the appraiser works for the underwriter of the loan, and the appraisal is necessary long before "settlement" to make a responsible underwriting decision.

With our new Mortgage XSites, our Agent XSites and our Appraiser XSites, backed by our Mercury Network of servers, we go at it the right way: Get the people involved in negotiating the terms of a mortgage working together efficiently, so good decisions can be made cheaply and quickly.

"Settlement" occurs after the buyer and seller have agreed on a price, the underwriter has agreed to underwrite it, and the buyer has agreed to repay the lender. Appraisal is an integral part of that agreement. Our XSites network, which will allow parties to transact business together and stay apprised of one another's progress, will send a buyer, seller, broker, agent and underwriter to a company that can provide "settlement services" with all the pieces in place to "settle" the loan, including (especially) an appraisal supporting the decision to underwrite the loan.

We're "bundling" the right way.

You should see our new data center

We announced last week that we completed expansion of our Oklahoma City headquarters to accommodate a new data center and customer service department.

The new data center houses more than 100 servers dedicated to our Mercury Network; our Vault online appraisal backup and file storage service; our XSites websites, which act as hubs for appraisers, agents, inspectors and mortgage originators to do business with one another; and our other services for real estate professionals, like InterFlood flood maps, Microsoft™ location maps, and CertMail secure, virus-protected e-mail with no file size attachment limits.

The data center is supported by seven full-time MIS staff. A 485 horsepower turbo diesel-powered backup generator protects a la mode customers from downtime in the event of a local power loss. The generator powers a la mode’s entire 25,000 square-foot headquarters, including servers, when necessary.

Server storage capacity is more than 40 terabytes (TB), with 27 TB dedicated to the Vault. A terabyte is 1,024 gigabytes. Forty TB would store digital copies of all the books in the U.S. Library of Congress — and a backup copy of each; or about 50,000 four-drawer filing cabinets' worth of paper.

Recent expansion also accommodates our new customer service department, headed by Sean Shiplet, VP of Customer Care. The new department brings sales, 24-hour technical support and customer retention under one umbrella, focusing on the needs of all users of a la mode services. “Our group initiates or receives around 4,800 calls a day,” Shiplet said. “Customers who have come to us from other providers of appraisal technology, real estate websites or mortgage websites are used to hit-and-miss ‘callback’ support, on their provider’s schedule instead of theirs. Instead, we are committed to minimizing hold times and addressing each customer’s needs as soon as they arise.

“Our recent expansion and reorganization is testament to that commitment,” Shiplet continued. “As many vendors in the industry hunker down in anticipation of a receding refi boom, we continue to expand and devote resources to making sure our customers are productive and profitable.”

  
News briefs
Problems seen with new 2055
We heard a lot of the same comments from you on the test version of Fannie Mae's new 2055 as we did on the test version of the new URAR. "The form is more comprehensive for the lender, which enables the lender (perhaps) to make a more sound decision," one appraiser wrote us. "The area of concern for me is the 'arms length' question. Subject property info is fine but the comps are a different story. The only way to check the comps (that I know) is through the REALTOR®, the contract or escrow. This presents a problem in that sometimes the comps are not listed on the MLS — then what?"

Another was more blunt. "All this is doing is making it impossible for properties in small towns, in which I have a lot of business, to meet FNMA guidelines," he wrote. "These small town people are really having a hard time getting mortgage loans. The prior listing information is never available because there are no MLSs and the Central Appraisal Districts often do not have prior Deed Date information in their records. Add to that the fact that Texas is a non-disclosure state, meaning the sales price is not in the deed, and you have more problems."

Thanks for writing. You'll find the six (to date) new "test" Fannie forms this week in a WinTOTAL update, for free if you have a support membership. Remember to let Fannie know how you would improve the forms by writing test_appraisal_forms
@fanniemae.com
with constructive comments.

Mercury transactions: A half year in the books
In the first half of 2004, a year in which the bottom was supposed to drop out of mortgage production, our Mercury servers passed along 8,899,856 appraisal reports, including the busiest three-month stretch of our history March through May. On an annualized basis, that's a pace of about 17.8 million reports being exchanged among participants in the mortgage transaction.

In calendar year 2003, our servers handled about 16.5 million reports. The number of people using our servers has certainly grown, but people have also been continuing against expectations to buy and refinance homes. With the Fed raising rates a quarter point last week refinance activity is widely expected to tail off (we disagree), but it's been another historically busy year so far.

Flood insurance program reformed, extended
The National Flood Insurance Program, scheduled to expire June 30, was extended through September 2008 when President Bush signed the Flood Insurance Reform Act of 2004. Normally, the program is reauthorized year to year — and sometimes, like 2002, reauthorization of the program sort of slips off Congress' priority list. Flood insurance is necessary to close many mortgage loans.

In addition to extending the program through 2008, the new law establishes a pilot program to help address the problem of "severe repetitive loss properties" — essentially, homeowners that make a lot of flood claims on their homes rather than floodproofing or fully insuring them. These properties, while only a small percentage of those insured, constitute a large share of claims paid, according to the Mortgage Bankers Association, which supported the reform.

Half of home buyers use Internet now
The California Association of REALTORS® released its annual Internet Versus Traditional Buyer study last week, and for the first time found half of home buyers using the Internet in home shopping. The share of buyers using the Internet reached 56 percent in 2004, and has risen steadily from 28 percent in 2000, the first year of the survey, the organization said. By comparison, traditional buyers have made up a declining share of all buyers, down from 72 percent in 2000 to 44 percent in 2004.

Internet shoppers tend to be younger and wealthier, and spend more time researching and considering their home purchase before contacting an agent, the report said.

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e-Newsletter archives


e-Newsletter 6/29/04
Three new Fannie test forms released

e-Newsletter 6/23/04
Manufactured housing poised for strong rebound

e-Newsletter 6/15/04
Appraisal Institute to be involved in setting AVM standards

See full archives

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