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Featured news — posted March 23, 2004
You need a backup plan. Here are some of your colleagues'

We hope it goes without saying that backing up your computer files is an essential step to protecting your business. But we know that knowing and doing are two different things. You know a computer disaster can happen to anyone. You know USPAP requires you to keep an archive of your work product. But do you do something about it?

Last week we asked you how and how often you back up your critical files. Bob B. from parts unknown (an overcrowded area, we're coming to realize!) wrote to say "I back up all my appraisal files on the Vault everytime I finish a report. I also have a tape backup that I run every night for WinTOTAL as a second form of backup."

Kathy N. from California writes, "I back up to the Vault daily, sometimes more if I'm editting lots of files. Once a week I back up all systems on my network to tape (12 Gb) using Dantz Retrospect backup. I also create restore points on each Windows XP system every day, and create a Ghost image every time the systems change. I run a disaster recovery drill every quarter, restoring all systems as if they were completely destroyed. So far (knock on wood) this multi-phased process has proven very effective." She adds, not at all to our surprise, "BTW, I was an IT Operations Manager for 25 years before I became an appraiser!"

Armando M. from Temecula, Calif. writes more briefly, "I back-up my completed appraisal files weekly, on CD's only." Joseph S. from parts unknown uses the Vault for appraisals and also backs them up on CD. "We depend on computers too much to have our business fall because backup was not done," he says. That's for sure! Steven D. says, "I back up my reports three ways; one, in WinTOTAL on the hard drive; two, as .PDFs in Adobe format; three, on CD Rom in .PDF format."

Read below for important tips on backing up your critical information.

HUD kills RESPA reform for now

Acting Secretary of Housing and Urban Development Alphonso Jackson said HUD would withdraw the agency's expansive proposal to reform the Real Estate Settlement Procedures Act (RESPA) from review by the Office of Management and Budget (OMB). The move kills reform for now.

Real estate service provider advocacy groups, including the National Association of REALTORS®, Mortgage Bankers Association, American Land Title Association, Real Estate Settlement Providers Council and the Appraisal Institute had expressed concern about HUD's proposed reforms.

“We are concerned that appraisals will be bundled in the closing package, eliminating price and service disclosure requirements to consumers in residential real estate transactions,” Don Kelly, the Institute's vice president of public affairs, said in Washington this week. “For years now, the housing market has been the driving force in our economy. Nevertheless, all real estate investments, including homes, come with risk. The appraisal is an important safeguard in the investment process and serves to protect homeowners and financial institutions as it helps them assess that risk,” Kelly said.

HUD plans to huddle up and resubmit a new proposal for public comment. "I plan to revise the rule, if necessary, and to re-propose the rule, requesting additional comments, after I have had an opportunity to brief members of Congress and to meet with affected consumer and industry groups," Jackson said.

Court rules appraiser engaged in malpractice by failing to
re-measure, re-inspect property

The New York Supreme Court handed down a precedent-setting ruling in that state this month when it found that an appraiser engaged in professional malpractice and ordered a trial on the issues of causation and damages. In New York, unlike most other states, the Supreme Court is a trial-level court beneath the Court of Appeals.

Appraisals of a property in Floral Park, New York were prepared by defendant Rossback on February 28, 1990, listing a fair market value of $700,000.00; January 22, 1991, listing a fair market value of $554,000.00; June 3, 1993, listing a market value of $530,000; and January 19, 1994, indicating no change since June of 1993.

The last appraisal consisted of a one-line letter wherein Rossback advised that "the value of the above mentioned property has not changed since I did the appraisal in June of 1993."

Plaintiff Lakemed Realty Corporation was a tenant at the premises, when it purchased the property for $600,000.00 on April 23, 1991. The plaintiffs sought damages alleging that they are now in the position of selling the subject property at a price far below the value established by the defendant appraiser.

An expert hired by the plaintiffs described Rossback's "miscalculation/mismeasurement of the building which is 5,260 square feet NOT 6875 square feet RESULTING IN AN OVERVALUATION OF THE PROPERTY OF AT LEAST 25 percent." He also said that the 1994 appraisal letter was deficient because land value conclusions were not supported by any sales information contained within the body of the appraisal. The report concludes with the expert's opinion that the 1994 letter update "is totally deficient and unsupported. Since the appraiser is a New York State licensed appraiser this report must conform to the reporting requirements as set forth under the Uniform Standards of Professional Appraisal Practice. This report does not meet any of those standards in terms of form or content."

Rossback admitted that he did not consult building records maintained by the town, did not obtain a Nassau County Property Description Card and did not obtain a survey. He measured only the first floor, but not the second floor, for the first appraisal. He never remeasured the premises following the first appraisal, and he never re-inspected the premises for the third and fourth appraisals. The admissions and the expert's report led the court to find Rossback had committed professional malpractice.

Rossback attempted to escape liability by saying the appraisals were prepared for Early, a vice president with Lakemed, while Lakemed was the purchaser of the property. A similar argument might have been used in a mortgage context: The appraisal was prepared for the lender, not the buyer who relied on it. The court rejected this argument: "Where an appraiser knows that a specific third party will be relying on its appraisal, tort liability will ensue if the appraisal is negligently prepared and relied on by the third party to its detriment."

The case is Early v. Rossback.

What to know and do to back up your essential files

Whatever backup method you use, here are some very important points to keep in mind:

  • Make backing up a routine. Once you do that, you make it as simple as anything else you do daily — brushing your teeth, for example — and you can do it as often as possible with negligible "hassle factor."
  • If you use media other than the Vault or another remote backup service, make sure you store the media in a safe place! Many computer disasters will be contained inside your desktop or laptop, but not house fires, for example.
  • Always verify that the backup has been successful! It's important to eliminate the "hassle-factor" in backing up so that you do it as often as possible. But don't let that keep you from making sure an automated process was successful. With the Vault, you receive a post-backup e-mail called a "Vault Activity Message" which tells you what was uploaded and when. Make sure you get that e-mail! Also, you can log into the Vault and sort by "Last Updated" or "Description" to verify.

We're happy that a lot of people wrote to say they use the Vault. We developed it to be the easiest and quickest way to back up your appraisals. The Vault automatically backs up new and updated files based on a schedule you choose. Those files can be securely accessed from any computer. Also, with Exact, which comes with your Vault subscription, your digital signature, text databases, comps database, EDI settings, print settings and many more configurations are saved as well. If your computer kicks the bucket, you're back up and running inside an hour of replacing the computer. At $249 a year for 500 files and $349 for 1,000 — that's right, we price by file, not size — it's probably the cheapest USPAP-compliant option you'll find, too!

Backing files up to CD is another good (and popular, we found) way to protect yourself. A spindle of CD-Rs costs anywhere from $10 to $40 depending on how many you buy. Burning files to a CD isn't nearly as intimidating as it once was, and if you've got Windows XP it really couldn't get much easier. XP has a built in CD burning program that works great. (Learn about it here.) If you don't have XP but do have a CD-R or CD-RW drive, you probably have burning software installed. Roxio, InCD and Nero are common programs that come with burning drives.

Tape backup and external hard drives normally take a little more investment, but are also very effective. They have the advantages of more storage capacity than CDs and they're something you can hold in your hands and do with what you will.

Your appraisal files aren't the only things you need to back up. Your indefatigable newsletter editor, who has no appraisals to save, uses a utility from Novosoft called Handy Backup to archive his My Documents folder and e-mails every two weeks (alternating each). You can see a (somewhat disparaging!) review of Handy Backup and many other backup utilities on PC Magazine's website. CNET and Tucows.com also have a number of objective reviews of backup software for essential non-appraisal data.

  
News briefs
Senate banking subcommittee to hold hearing on the appraisal industry
The U.S. Senate Subcommittee on Housing and Transportation of the Banking, Housing and Urban Affairs Committee was slated to hold a hearing Wednesday on the real estate appraisal industry, "focusing on related issues involving financial markets and community investments, risk management, and consumer protection."

Scheduled witnesses included Dave Wood, director, Financial Markets and Community Investments, General Accounting Office (GAO); Steve Fritts, chair of the Appraisal Subcommittee; Dave Bunton, executive vice president, Appraisal Foundation; Alan Hummel, past president of the Appraisal Institute; and Charles Clark, real estate commissioner, Georgia Real Estate Commission.

Last May, the GAO released a comprehensive report on the federal appraisal regulatory structure, concluding everybody was underfunded. A key to Tuesday's hearing may be in its agenda, the part alluding to "consumer protection." The federal appraisal regulatory structure is in place to protect lenders and secondary market investors. But appraiser advocates have (until now unsuccessfully) cast the issue as one of consumer protection: It's not the banks or Fannie Mae who are hurt when a homeowner loses a home because of appraisal fraud borne by client pressure. We'll let you know how it goes.

Country's largest MLS fractured
Coldwell Banker said last week that 10 of its North Shore of Chicagoland offices would sever ties with the Multiple Listing Service of Northern Illinois (MLSNI), the nation's largest, and post its listings with a smaller, competing service based in the western suburb of Palatine called MAP Multiple Listing Service. MAP, which serves 10,500 members, including Chicagoland appraisers, is just more than one-fourth the size of giant MLSNI.

"Where is all this going? My real concern is that if this trend continues or it moves outside the North Shore, you start splintering it more and more, and people will have to go to more places to get the information," Darcy A. Dougherty, chief executive officer of the Chicago Association of REALTORS, told the Chicago Tribune.

Housing starts drop with the temperature
Housing starts dropped four percent in February, to a 1.855 million unit annual pace, from a very robust 1.932 million unit pace in January, according to figures released last week. On a year-over-year basis, however, starts were 13.1 percent higher. While the decline may have disappointed the consensus, the pace of starts remains historically very high, and comes in the face of dismal weather last month.

REALTORS, mortgage bankers up investment in technology
Mortgage banking technology operating budgets in 2003 increased by 24 percent over 2002 and are expected to increase by an additional 12 percent in 2004, according to the Mortgage Bankers Association (MBA) 2004 Technology Study, released last week. Attitudes towards technology spending and project implementation have changed in the past year due to the need for better alignment business strategy, faster payback and higher return on technology investment, the study showed.

Meanwhile, REALTORS® plan to spend 50 percent more on technology this year than they've spent in each of the past three years, according to a new survey by the National Association of REALTORS® also released last week. The survey suggested the typical NAR member is looking to spend more than $1,300 on technology products, services and training in 2004, a 52 percent increase from a median of $900 in 2000 and 2002.

This week's challenge
What was the best course you ever took for CE? What made it so great — the instructor, the subject, the locale (I recall some well-attended CE classes at the Appraisal Institute annual meeting in Hawaii a couple years ago)?

Let us know by writing to the editor: mattb@alamode.com Please also send any tips and feedback you may have.

e-Newsletter archives


e-Newsletter 3/16/04
Relationship development the key to expanding beyond lender clients

e-Newsletter 3/9/04
Protect yourself from Bagle.J virus

e-Newsletter 3/2/04
WaMu pares down appraisal staff

See full archives

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